Shipping
Standard Delivery
Standard courier delivery timeframes from dispatch:
- North Island: 1–3 business days
- South Island: 3–5 business days
Orders are processed Monday–Friday. Orders placed on weekends or public holidays will be processed the next business day. During peak periods, please allow an additional 1–2 business days.
Furniture & Large Items
Furniture and oversized items require additional handling and quality checks before dispatch. Please allow 2–4 business days for processing, with delivery taking up to 10 business days depending on your location.
Furniture deliveries are made Monday–Friday between 9am–5pm. We recommend ensuring someone is available to receive your delivery. Our team will be in touch to confirm a suitable delivery window.
If your order contains both furniture and smaller homeware items, these may arrive in separate deliveries.
Rural Delivery
Rural addresses require an additional 2–3 business days on top of standard delivery timeframes. Rural delivery surcharges may apply and will be displayed at checkout. Please ensure your rural delivery number is included in your address at the time of ordering.
Click & Collect
Click & collect is available from our Remuera showroom at 488 Remuera Road, Remuera, Auckland 1050. Request this option at when you contact us or place an order, and we'll contact you when your order is ready for collection. Collection is available during our opening hours: Wednesday to Saturday, 10am–4pm.
International Shipping
We currently deliver within New Zealand only. We do not offer international shipping at this time.
Returns
Our Returns Policy
We want you to love your purchase. We understand that buying furniture and homewares online can sometimes be tricky, so please don't hesitate to contact us before purchasing if you have any questions.
We do not offer refunds for change of mind. A store credit or exchange is available on full-priced items that meet our returns criteria below.
Returns Criteria
To be eligible for a return, the following conditions must be met:
- Items must be returned within 14 days of purchase with valid proof of purchase.
- Items must be unused, in their original condition and original packaging with no signs of damage.
- Items purchased in our showroom can be returned in-store.
- Items purchased online must be returned via courier/post with the accompanying returns form. Return shipping costs are the responsibility of the customer.
To initiate a return, please contact us at [email protected] before sending any items back.
Sale Items
All sale purchases are final. We do not offer returns, exchanges or store credits on sale items unless they are faulty.
Faulty or Damaged Items
If your item arrives damaged or develops a fault, please contact us as soon as possible at [email protected] with your order number and photos of the damage.
For delivery damage, please note this on the delivery receipt before signing and contact us within 48 hours of receiving your order.
Once we have assessed the item, we will arrange a repair, replacement, store credit, or refund as appropriate. Our products are also covered under the New Zealand Consumer Guarantees Act.
Pre-Orders & Custom Orders
Items purchased as pre-orders or custom orders cannot be cancelled once the order has been placed.
At the time of purchase, our team will provide an estimated delivery timeframe based on current supplier availability and shipping schedules. While we always aim to meet these estimates, delivery dates may change due to supplier, manufacturing, or freight delays outside of our control.
Custom and made-to-order items cannot be returned or exchanged unless they are faulty or not as described. We encourage you to confirm all details carefully before placing a custom order — our team is happy to assist at any stage.